Cyara announced its acquisition of QBox to expand its conversational AI testing capabilities and strengthen its position as a global market leader in chatbot optimization.
The acquisition will also help Cyara’s existing chatbot testing and training capabilities, allowing enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments.
Furthermore, by combining Cyara’s expertise in CX assurance with QBox’s testing of conversational AI applications, organizations can address the need for chatbots and voicebots.
This acquisition marks a significant achievement for Cyara in providing a comprehensive solution for optimizing AI-driven chatbot and voicebot performance for customers to get a seamless and elevated CX.
Read More: Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox
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